American Movers and Storage LLC

UPDATE-2 months have gone by and the company has still not responded to me with a resolution for the terrible service OR my lost items. The good reviews are nice, but it's easy when things go according to plan. A good company/business is identified when their operation does not go according to plan and they own the situation and do what is necessary to make it right for their customer. This is as terrible business. Their reviews on the website I believe are fake since I cannot even locate their FaceBook page they mention. Don't make the same mistake I made.
I have reported their business practices to the BBB, and here is the response I received from the BBB. Look them up on the BBB before considering them, and you will see additional reports the same as mine.
"The Better Business Bureau has made several attempts to contact the business regarding the complaint. We regret to inform that we have not received a response from the company.
The BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them."

DO NOT USE THIS COMPANY! Did not stick to the guaranteed schedule for pick up and delivery. Uses third parties to complete moves when they guarantee it is all done through them only. Showed up 3 hours late for pick up with one man and his 15 year old step son to do the job. they loaded my belongings into a budget rental truck. Did not deliver next day as guaranteed. Arrived 3 days later at 1:30am to deliver belongings at apartment complex where people are sleeping, and there is a strict quiet hour rule. Mover came alone, and didn't have anyone to help him with the job which definitely required minimum of two movers, so me as the consumer had to help unload and move all my own belongings in the middle of the night. I am 30 years old, 115 lbs, I live alone and I am recovering from a shoulder injury. I am not a professional mover that's why I hired a moving company. From 1:30am until 5:30am I moved everything I own into my new 4th floor apartment with a man that does not even work for American Movers and Storage. I have been calling and requesting a resolution to this terrible situation, and have received 0 follow up or call backs. They also misplaced two of my lamps and have provided no follow up on my missing items. They moved my stuff from one Budget truck to another truck sometime during the 72+ hours my belongings were missing and the entire company was unreachable. Their after hours phone lines for assistance are automated and hang up on you, and the email address on their website comes back undeliverable. My belongings were trashed and damaged. Jeff Woodford is the Sr. logistics Coordinator that sold me a service they could not follow through with. Kate is the manager who does not follow up, and can not provide resolution. Michael is the "boss" who cursed me out and told me they don't work on my time, and I will have to make myself available when they are able to deliver my items. After being guaranteed a delivery on Tuesday 3/5 at 6pm by Kate, which is 48 hours after guaranteed and scheduled delivery time and date, my belongings arrived at 2am Wednesday 3/6. No empathy and no care that they messed up. No attempts to make anything right. YOU SHOWED UP AT 2AM WITH ONE PERSON!

Move size: 1 Bedroom Home Service cost: $2000

My move price was $3,752.92 from California to Washington and ended up being $6,764.57. And that is not the worse of the story.
After my husband passed away, I decided to move in with family. Written below are the things I went through and things I learned during my move. Hopefully my remarks will help protect others in their moves.

(1) Went through American movers and storage which I found out much later was a Broker. Wasn't until the second man called me that I found out my items may be going into storage before delivery to my new home.
(2) When the truck came to pick up my boxes, below is what I later, much later, learned after much research on the computer:
“Carrier cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; Liability is limited to $0.60 per pound per article. Carrier, or its representative, has the right to inspect and repair any alleged damage.”
This wording was not on my contract and the Oasis Moving and Storage Co. refused to send me a copy of a signed agreement they said they had with my signature on it. One that was not given to me by the movers that picked up my household items. Therefore, when delivery was being done , my computer desk was dropped as it was being moved out of the truck and broken. It is not insured, even at the .60 cents per dollar value according to Oasis, Anthem and the US Movers Association arbitration.
(3) On the household goods descriptive inventory, some items that were marked CP which means that it was carrier packed but the computer tables that were marked CP were not wrapped and not honored by the moving company as part of their responsibility as it was pressed wood. The heavy glass pieces came out OK.
(4) Boxes that were heavy duty, gotten from a UPS store, were broken and smashed as much as 4 to 5 inches. So heavy items had to been placed on top of lighter boxes. So much breakage from hanging lights to china to metal pots and pans, plastic lids. Even my safe has marks and dents which were caused during the move or storage. Missing items too.
(3) After taking photos of broken items and filling out forms, sending papers to Anthem Claim Management, I got a letter stating : “There are no remarks or exceptions on the Descriptive Inventory List noting any loss or damage occurring during transit. Carrier is not liable for all items packed by owner (PBO). and Due to it is fragile nature, carrier accepts no liability for damages to furniture constructed of pressed wood/particle board or other manufactured wood products.” They said, after I made several calls to them, I should have read the back of the contract. All contract papers were sent via e-mail and no wording, as indicated by them, was on the contract.
(4) Called US Movers Association arbitration. Arbitration fee $150.00 and movers would pay other half.
(5) Called Oasis again was told she would send signed papers then called back within 10 minutes saying she would not send papers and for me to call American Movers.
(6) Have called American Movers and Storage four times today, always busy, no answer.

Therefore:
Make sure you do research on federal government laws regarding Fragile items. Reread all pamphlets on moving that you can find on the internet.
Make sure movers only deliver during daylight hours as the Arbitrator said that I should not have accepted moving items delivered at night. I should have told movers to come back next day.
Make sure you do not sign the first and last Inventory list made by the moving packers until after checking everything yourself to make sure nothing is missing nor broken.

Good luck.

Move size: Partial Move Service cost: $6764

I had already moved half the stuff in my house from Pa to Texas myself so my wife hired these guys to move the rest of the stuff down since they gave us a $4500 quote. She gave them permission to withdraw a $2000 down payment from her bank account then saw a week or so later they'd helped themselves to another $2500 without notifying her. They then told her that they had miscalculated & were doubling the original quote & therefore needed more money down. My wife was there alone & pressed for time & didn't feel like she had any choice but to continue despite the extra cost. On the day of the move they sent a subcontractor there with a truck then demanded yet more money to load the truck even though they had already collected $4500 which was supposed to be half down, then tried to inflate the entire job up to well over $12,000 to move half our stuff..! My wife finally told them to get lost & although she got scammed out of $4500 we started all over with another company because if she let them leave with our stuff they would have more than likely held it until they drained our bank amount. Stay away from these guys & warn your friends & family..!

Move size: 4 Bedroom Home Service cost: $4500

I was able to get a refund from this disturbing company for a deposit they attempted to keep without basis, but it was like pulling teeth. I needed to ask help from the BBB, FMCSA and legal assistance. Apparently they aren't at their listed address in Macon, GA and are based in West Palm Beach, FL. Also, they apparently make customers sign an agreement not to file complaints, which may be unlawful (ask your attorney, I'm not one, but this is just what I heard). I hope that the Attorney General of FL (or GA) or a group of individuals (or both) will eventually gather enough complaints that a class action suit is filed against them. I truly wish all the best to the people who've been mistreated by this company.

Move size: 4+ Bedroom Home Service cost: $1000

We hired this moving company back in February of 2019. We had set a great price and felt confident in our agreement. Fast forward to months to when we were supposed to be picked up. We called 3 days before pickup and informed them that we had more than we had agreed upon and a new price was given a little more than doubling our cost. Now, we did have a lot more than originally thought so we agreed on 82 pieces getting picked up and everything was good. The original "deposit" was paid and we paid an additional "deposit" for the additional cost. (Up to 2500 at this point out of 5200 that was agreed)The movers were supposed to be there Thursday. Thursday came. No one showed or called. Friday came. No one showed or called. We started calling and were given multiple excuses as to why they weren't there yet and the time kept changing but we were assured they were on the way. Midnight Friday comes and still nothing. We called 42 times back to back till finally someone answered. We were told it would be Saturday morning. Saturday morning come.. afternoon comes nothing. We start calling again. We get told that the movers are filling the truck and will be there soon. The 2 boys that show up from a different moving company (sparks) in a 24 foot pensky rental truck that's about a quarter of the truck filled already have no idea how to use the lift gate. Scratch up the driveway of the rental property we are moving from. Ask us to buy them dinner because they are hungry. The proceed to tell us they need gas money because their company credit cards don't work. So we give them $400 cash and a check for $1,700 (up to $4,600) to pick up and go. On the paperwork they write our grand total of $5285 and note or cash/check payment. We sign and give them a date for delivery. We get a call 4 days before our delivery is scheduled and are told we owe $3177 and they will be there the next day. We inform them we will not have possession of the new house for 4 more days and it should say that on the forms we signed and also, where is this $3177 additional cost coming from? We got mixed answers of it was use of the truck, it was our booking fee, fuel cost, a broker's fee. Just a bunch of lies. The mover tells us he will talk to the office and get it straightened out. The next phone call we get is a week later informing us that we now have to pay $4,777 because they had to reschedule $1000, and a $600 shuttle service? We call. Get the redelivery fee waived but the shuttle service would still apply because they have to move our stuff into a smaller truck to deliver. We call and call and call. We get nowhere. It's been over a month and the most we have gotten is an offer to refund $500 to us. They altered the form we signed after they picked up. They lie to us daily. We still do not have our belongings in our home and now they are threatening to auction off our belongings. We have contacted the police and lawyers. DO NOT USE THIS COMPANY FOR ANY REASON! YOU WILL NOT SAVE YOURSELF MONEY! You will just feel helpless as the scam you for every penny you have!

Move size: 2 Bedroom Home Service cost: $7898

We contracted this mover to move my mother from MO to IN. Same promises others got: owned their trucks, ultra careful and respectful, movers will be timely. None of this happened. We had a contract service show up in a rental truck, used a different truck to deliver so they removed and reloaded. Nothing was covered with blankets. The details go on and on. It was a nightmare. We had damage on almost every piece of furniture. We filed a claim with photos and clear explanation of all that went wrong. I have called them so many times and gotten no where. Now I cannot reach them. Their toll free number has been disconnected. They have probably dropped off the earth and started up as another company.

DO NOT USE OFF-NAME COMPANIES. CHECK REFERENCES. THESE PEOPLE ARE SMOOTH TALKERS!!

Move size: 2 Bedroom Home Service cost: $4000

Please do not use this moving company. My experience with them was a nightmare. They misplaced my electric adjustable box spring, and offered my $40 as compensation. They're really not a moving company. They're brokers. My stuff was tampered with, some of my boxes were opened and stuff missing, some bottle of cologne (new) that I bought my husband, dumbbells (25 and 10 lbs), a plastic container with coins (approx 5lbs). Plus, the driver who delivered my stuff tried to scam me out of $500 more. They also gave me someone else's stuff. I had to call the driver to let him know that I had stuff that did not belong to me. This company is a mess. But I blame myself for not doing my research first.

Move size: 1 Bedroom Home Service cost: $5500

This was the worst moving experience imaginable. American Movers & Storage is also known as Atlas Moving and Storage. They change their name in an attempt to evade their terrible business ratings and negative consumer feed back. Atlas Moving and Storage lured me in with a quote that seemed too good to be true. After discussing the agreement in length, the sales rep addressed all of my questions and concerns. Almost immediately after I signed, it became clear that the sales reps was telling me whatever I needed to hear, including the cost of service and delivery time, to get me to sign the contract. What was NOT disclosed in the contract was the name of the sub-contractors Atlas hires to do the moving services. If I had known that Intagrated Moving Solutions Inc. I would have canceled the contract right away given their ‘F’ business rating with the Better Business Bureau. Unfortunately I was unaware and proceeded forward. In short, it took Intagrated Moving Solutions Inc. 2.5 days to pack and load my 1200 sq.ft. apartment into the moving truck, 28 days to deliver my belongings and increased my original, contracted moving fee 110%. When I raised these issues with Atlas I was told that there was nothing Atlas could do about the poor business practices of Intagrated Moving Solutions Inc. That I would have to take it up with them. Atlas refused to take liability for hiring IMS Inc.
The IMS Inc. crew was late, unprepared, inefficient, inexperienced, slow, inappropriate and lewd. After being in my home for 2.5 days, they advised me at 1:30AM, that the cost of their moving services would increase 110% from the initial contract I signed with Atlas Moving and Storage. They also advised they would take up to 10 days to deliver my property, though my Atlas contract stated 5. After numerous calls to Atlas Moving and Storage and 27 days later, my delivery was scheduled for Thursday 7/25 between 1pm-7pm. I was prepared with a money order, from a federal bank, to pay my remaining balance. The IMS Inc. driver refused to take the money order because it was from a bank, rather than the post office. After a great deal of commotion, the driver left without unloading the truck. I made several calls to IMS Inc. the following morning and rescheduled the delivery for that day. None of the boxes were labeled when packed so the delivery crew dumped all boxes in one room. A third of the boxes were crushed from being stacked without consideration of weight. None of the disassembled furniture was reassembled in full. My hardwood flooring was damaged due to the movers dragging heavy furniture without protecting the floor. As I begin to unpack have come to realize that I am missing items, largest being a full size head board. I noticed I hadn’t seen it come off the truck toward the end of the afternoon. When I asked the delivery man about it, he said it was coming. I realized after they left that it was still missing. I left a message with Atlas reporting the missing furniture but have not received a return call. I am so disgusted by the bait and switch sales tactics, disgusted by the shoty business practices and disgusted by the F rated contractors hired to complete the job. It amazes me that businesses like Atlas Moving and Integrated Moving can go on continuously scam consumers. It’s criminal and it needs to stop.

Move size: 3 Bedroom Home Service cost: $4200